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FREQUENTLY ASKED QUESTIONS

FAQ: FAQ

WHAT CAN I RECYCLE?

EVERYTHING! All packaging is made from 100% recycled paper and the packing peanuts are fully dissolvable, just pop them in the sink!

I THOUGHT FRAGRANCE OILS WERE BAD?

Some fragrances oils contain nasty ingredients that have been linked to migraine and cancer HOWEVER all my fragrance oils are free from CMRs, Phthalates and Parabens and are vegan and cruelty free - No need to worry!

I HAVE A PROBLEM WITH MY CANDLE!

If you have a candle question, check out the Candle Guide! If you still have any questions then feel free to contact me and I will help in any way I can.

MY CANDLE DOESN'T LOOK LIKE THE IMAGE

All  candle containers are up-cycled jars therefore I cannot guarantee your candle will be in the same shaped jar as the image. The jar shape will depend on the volume you chose and the availability of the jars.

WHAT IS YOUR RETURN POLICY?

If there is a fault with your product then I will happily replace it for you!  Just drop us an email or a message with a picture attached.
Your product will be packaged as thoroughly as humanly possible in fully recyclable packaging however we do not offer replacements for items damaged during delivery.

WHEN WILL MY PRODUCTS ARRIVE?

All products will be shipped within 1-2 days of purchase. Standard delivery will take 3-5 business days to arrive and Guaranteed delivery will arrive the day after dispatch. If you haven't received your item within this time frame give me a message!

  • ​Delivery times take longer over holidays

  • Remember delivery times are delayed due to COVID-19 as Royal Mail are still understaffed.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We offer payment via Paypal or all major Debit/Credit cards.

Still have questions? Drop us an email and we’ll be happy to help.

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